Clients

The United States Department Of Defense

The Xerox Corporation

The Wegmans Corporation

New York Agency: Advertising

Fullreader & Komma: Investment Advisors

Patricia Stege, D.D.S.: Dentist

Vincent Bingo: Dentist

Roger Carroll: Dentist

The Carrier Corporation: Engineering and Facilities Management

Community Care of Rochester: Home Health Care

Roberts Communications, Inc.: Advertising

Highland Hospital: Medical Services

Overbeck & Reid: Attorneys

Adtech: Control Systems

Rochester Rehabilitation Center:Physical Therapy

Steven Damelio, D.D.S.: Dentist

Joseph Iuppa, D.D.S.: Dentist

Gerald Defusco, D.D.S.: Dentist

Ronald Kwasman, D.D.S.: Dentist

Robert Oser, D.D.S.: Dentist

Bill Hurtt, D.D.S.: Dentist

Scale 2: Manufacturing

West Des Moines Family Care Center: Psychiatry

Grapevine Consulting Ltd: Software

Herrick-Saylor Engineers, PC: Structural Engineering.

David Hanlon, AIA: Architects

The Elmwood Dental Group: Dentistry

SWBR: Architects

DJ Parrone, PC: Engineers

Cheryl Kelley: Pediatric Specialist

North American Mint: Manufacturing

Precision Dental: Dentistry

Visiting Nurse Service: Home Health Care Nursing

Great Lakes Plumbing: Wholesalers

1600 East Avenue: Senior Residential Housing

Alan M Knutowicz, PC: Architects

Westfall Ob-Gyn: Obstetrics & Gynecology

Howard D. Merzel, MD: Medicine

Rochester Oral Surgery: Surgery

Leichtner & Reed: Dental Services

Corneles Engineering, PC: Engineering

Schifferli, Bernardi, & Russo: CPAs

Richard Speisman, D.D.S.: Dentist

Joe Viola, D.D.S.:Dentist

Hafner Associates, PC: Interior Design

John M Hedges Funeral Home: Funerary Services

Thomas Rennie, DDS: Dentistry

Urology Associates of Rochester: Urology

The Brown Dental Group: Dentistry

Cosmetic Surgery Centre: Cosmetic Surgery

The GB Group: Architects

Dorner, Dorner, Sidney, & Stubbs, PC: Vascular Surgery

Dr. Len Stein: Psychotherapy

Ed Leichtner: Attorney

Jim Phillips: Proofreading & Editing

Pinehurst Senior Living Center

Dermatology Associates of Western NY

Anita Anissi, DDS

Asim Sen: Management Text Editing

Rainbow Communications: Video

St. John Fisher College: Focus Groups

Clarigo/Express Press: Personalized Print Vendor

Center City Dental Care: Dentistry

Dr. Seth Silver: Management Consultant

Patty Shaffron: Management Consultant

Rochester Rehabilitation Center: Physical Therapy

Brett Carpenter: Psychology

Unity Health Care: Emergency Room Services

Eastside Medical Urgent Care: Emergency Medicine

Labella Medical Spa: Medical Aesthetics

Melanie Kates, M.D.: Holistic Medicine

ARC: Livingston County: Human Services


For a list of additional clients, you can contact the Galen Group offices by clicking here.


Jonathan T. Rich, M.A., M.B.A.

Favorite Marketing Quotes

Jon

Over the years I've studied industry experts on how to best market my clients.

These pearls of wisdom stayed with me. Here's my top three:

"Your most unhappy customer is your greatest source of learning."

--- Bill Gates

"If you build a great experience, customers tell each other about that. Word of mouth is very powerful."

-- Jeff Bezos (founder Amazon.com)

"The aim of marketing is to know and understand the customer so well the product or service fits him or her and sells itself."

-- Peter F. Drucker (management consultant)



Education and Experience


JONATHAN RICH, founder and president of The Galen Group attended Hope College in Michigan, where he received Bachelor of Arts degrees in Chemistry and English.

His science education is an advantage in writing about technical subjects for the general public.


He obtained a Masters degree in Journalism from the University of Missouri at Columbia, and an MBA at New York University focusing on marketing and finance. Recently, he begun part-time work on his M.F.A. degree in creative writing at Vermont College.

His communications education allows him to write response-generating marketing projects. And he's a quick learner in writing about new technical fields.


Beginning in 1982, Mr. Rich worked for the Meredith Corporation as Circulation Manager for Metropolitan Home magazine for 4 years in direct mail and marketing.

During this time he developed in-depth knowledge of direct mail and the ways response rates can be affected by small changes in design or wording. He brings this awareness of measuring response to every client project.


In late 1986 he left to form his own corporation -- The Galen Group. He discovered a gap in the marketplace for marketing professional services -- traditional marketing firms didn't understand the needs of professionals.

The Galen Group does. Since starting his firm he has had over 200 clients. He has developed an expertise in focus groups and is a believer in only developing marketing message only after research has been done.


In many cases revenues have increased 30% or more after clients work with The Galen Group. See the client list we've worked for both large and small clients, from Wegmans Corporation and area hospitals to smaller solo private practices.